Privacy policy
Last updated: December 25, 2025
Cooklence operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Personal Information We Collect
We may collect the following personal information:
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Contact information: name, billing address, shipping address, phone number, email address
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Order information: products purchased, order history, returns and exchanges
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Payment information: payment method details (processed securely by third-party payment providers)
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Account information: login details and preferences
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Device information: IP address, browser type, and usage data
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Customer support communications
How We Collect Personal Information
We collect personal information:
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Directly from you when you place an order, contact us, or create an account
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Automatically through cookies and similar technologies
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From Shopify and trusted service providers who help operate our store
How We Use Your Personal Information
We use your personal information to:
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Process and fulfill orders
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Communicate with you about your orders or inquiries
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Improve our store and customer experience
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Provide customer support
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Send promotional emails (you can unsubscribe anytime)
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Detect and prevent fraud or misuse
Sharing Your Personal Information
We may share your personal information with:
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Shopify (our e-commerce platform)
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Payment processors to complete transactions
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Shipping partners to deliver orders
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Marketing partners for advertising and analytics
These partners are required to protect your information.
Cookies
We use cookies to improve your browsing experience and analyze website traffic. You can manage cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request correction or deletion
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Opt out of marketing communications
To exercise your rights, contact us using the details below.
Data Security & Retention
We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
